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How to efficiently improve our contact center
Hart, Kate South Carolina Certified Public Manager Program
Hart, Kate
South Carolina Certified Public Manager Program
Abstract
The purpose of this paper is to review our current processes and develop a way to
efficiently improve our customer contact center. The South Carolina Department of Motor
Vehicles customer contact center is commonly the first point of contact for many
SCDMV customers. Our job is to respond to customer inquiries about SCDMV products and
services.
Issue Date
2022-02-07
Keywords
South Carolina Department of Motor Vehicles--Customer services
Type
Text
Rights
Copyright status determined to be in the public domain on April 27, 2020 by United States Supreme Court ruling (Georgia et al., Petitioners v. Public.Resource.Org, Inc. : 590 U.S.__(2020))
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