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Creating and Implementing a Complaint or Feedback Handling Policy and Process
Shealy, Jacalin C. South Carolina Certified Public Manager Program
Shealy, Jacalin C.
South Carolina Certified Public Manager Program
Abstract
The objective for this project is to research PEBA’s current complaint handling policy and process and make recommendations for creating an agency-wide complaint handling policy and process. Currently, there are multiple pathways for complaints to be communicated to PEBA. Complaints enter the agency through multiple access points: web chat, social media, in person visits, emails, letters, and phone calls directed to the agency, PEBA Board of Directors, PEBA work areas, or individual staff members. There is no clear method for capturing complaints and routing them to the appropriate PEBA personnel.
Issue Date
2019-02-01
Keywords
Consumer complaints--South Carolina, South Carolina Public Employee Benefit Authority
Type
Text
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Digitization Specifications
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