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This collection includes the CPM projects for 2016 that have been approved by the Department of Administration to be published.
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Publication Developing and Implementing a Physical Fitness Plan for The South Carolina Department of Natural Resources Law Enforcement Division(South Carolina State Library, 2016-12-07) Corbett, Brian M.; South Carolina Certified Public Manager ProgramThe purpose of this project is to develop and implement a physical fitness program for the law enforcement officers of the South Carolina Department of Natural Resources.Publication Workforce Diversification(South Carolina State Library, 2016-02-11) Day, Wanda M.; South Carolina Certified Public Manager ProgramAccording to the State Human Resources Division, discrimination complaints are significant. In order to reduce the number of complaints within the South Carolina Department of Transportation, this project on workplace diversification was devised. Diversification has benefits in the workplace that include increased adaptability, broader service range, variety of viewpoints, and more effective execution . Increased adaptability allows employees from diverse backgrounds to bring individual talents and experience to the workplace. A broader service range allows employees with different skills and experience such as language to provide additional services. Improving the diversification will ultimately align this agency with an Affirmative Action Plan and decrease discrimination complaints.Publication When a Change in Level of Care Results in a Transfer Between Programs(South Carolina State Library, 2016-03-14) Ray, Tanya M.; South Carolina Certified Public Manager ProgramThis project was chosen to investigate the criteria, process, procedures and policies in place for transferring patients of the Charleston Dorchester Mental Health Center between programs due to a change in their level of care in efforts to make the process more consistent and prevent or reduce gaps in care for patients.Publication Utilizing Electronic Signatures and Electronic Form Filling to Streamline Document Approval Process(South Carolina State Library, 2016-02-03) Bassard, Tracey; South Carolina Certified Public Manager ProgramThis CPM project focuses on the document approval process that the Division of State Human Resources consulting team utilizes as it relates to classification and compensation requests, e.g. job reclassifications, PD update requests, and salary requests. The ultimate goal is to become more efficient by utilizing electronic signatures and electronic form filling to streamline the current process of document approvals.Publication Using Kofax Solutions for Process Improvement(South Carolina State Library, 2016-01-25) Fletcher, Donna; South Carolina Certified Public Manager ProgramOne of the ways the South Carolina State Housing Finance and Development Authority fulfills this mission is through the purchase and servicing of mortgage loans. The 2007 Recession resulted in decreased revenues for the department while higher default, foreclosure and bankruptcy rates increased the department's manpower cost. The agency has since acquired different servicing software which complies with current industry regulations and is once again servicing the loans that it purchases. This project is to see if the department could improve any of their overall processes by using existing technologies and software to better utilize the new servicing system while minimizing manual tasks. This paper explores whether the existing Kofax Document Recognition system could improve this process and reduce overall employee time and effort?Publication The Take Home Car Advantage(South Carolina State Library, 2016-02-05) Williamson, Chris; South Carolina Certified Public Manager ProgramThis paper explores the idea of police officers from Conway being able to take their police cars home instead of leaving them at the station and having an assigned vehicle instead of a shared one.Publication South Carolina Office of the State Treasurer Department of Internal Audit Policies and Procedures Manual(South Carolina State Library, 2016-01-29) Townsend, Allen R.; South Carolina Certified Public Manager ProgramThe purpose of this project is to develop a Policy and Procedures Manual as a written guidance for applicable and required procedures to identify processes which will improve the effectiveness of risk management, control, and governance process through the Department of Internal Audit of the South Carolina Office of the State Treasurer's Internal Audit functions.Publication A Review of the Richland County DJJ Electronic Monitoring Program(South Carolina State Library, 2016) Washington, Allexan J.; South Carolina Certified Public Manager ProgramThe Electronic Monitoring Program for Richland County DJJ was selected as a topic to research because there were problems in the Richland County DJJ Office with equipment being lost, equipment being damaged, and staff failing to utilize the technology properly. If utilized correctly, Electronic Monitoring Technology can help reduce commitments of juveniles to secure facilities which will save the State of South Carolina incarceration costs. This paper explores the training and planning of electronic monitoring in Richland County.Publication The Orientation and Onboarding of South Carolina Criminal Justice Academy Instructors(South Carolina State Library, 2016-02) Yarborough, Rita A.; South Carolina Certified Public Manager ProgramThe goal of this research is to enhance what is currently being presented in the Human Resource orientation and to provide an onboarding checklist for the supervisors of newly hired instructors at the South Carolina Criminal Justice Academy. Research supports the overall goal of creating a two day orientation for newly hired instructors at SCCJA.Publication Making Board Meetings More Secure and Efficient: Purging the Paper(South Carolina State Library, 2016-03-03) Price, Molly F.; South Carolina Certified Public Manager ProgramThe Division of Professional and Occupational Licensing is an administrative unit within the Department of Labor, Licensing, and Regulation that provides support to 40 professional and occupational regulatory boards. All board members need documents to review during the meeting. Some boards use a fleet of dated laptops during the meetings to give board members the meeting materials in PDF format; however many of boards still print the meeting materials and put them into binders. .In today's age, there has to be a more efficient way to conduct meetings without all of the paper. This paper explores alternatives to paper and laptops for use at these meetings. It was concluded that a tablet with a Windows Operating System would be the best way to go.Publication Into the Spotlight: Bringing Transparency, Consistency, and Efficiency to the Division of Appeals and Hearings(South Carolina State Library, 2016-01-21) Reibold, Shealy B.; South Carolina Certified Public Manager ProgramCurrently, the Division of Appeals and Hearings of the South Carolina Department of Health and Human Services has no specific presence on the agency's website to provide information or to allow for the electronic submission of appeals. This project's focus was developing an online presence for the Division on SCDHHS' website. The page will make the Division's procedures publicly available to beneficiaries, providers, and agency program staff who attend hearings. Additionally, parties will have a secure online portal through which they can file appeals and upload supporting documentation, reducing the need to send appeals via first class mail. The online appeal portal will further the agency' s goal of reducing paper.Publication LLR OHR Onboarding & OIE New Hire Orientation(South Carolina State Library, 2016-02) Myers, Althea B.; Thompson, David E.; South Carolina Certified Public Manager ProgramCurrently, there is no formal orientation process within Office of Investigations & Enforcement of the South Carolina Department of Labor, Licensing & Regulation for new hire investigators. The Office of Human Resources has identified this as an opportunity for improvement because research shows that engaging employees early in their career leads to greater employee satisfaction levels, productivity, and retention. This paper investigates ways to remedy this situation.Publication Internal Improvements to SCDOT Project Delivery for Construction Projects(South Carolina State Library, 2016-02-01) Sandel, Ashleigh; South Carolina Certified Public Manager ProgramThe purpose of this research project is to investigate project delivery as it relates to construction projects to help support the Department of Transportation's vision. The project delivery goals of the Agency as it relates to this research include: Fifty percent of construction projects are completed on schedule ; Ninety-five percent of projects are closed out within 270 days ; Seventy-five percent of construction projects are authorized on schedule. The goals of this project are to determine what factors contribute to unsuccessful project delivery and determine how these factors can be improved. This project will mainly investigate Construction roles during the Preconstruction phase of the project as well as examine the project during construction and identify areas that prohibit effective and timely project delivery.Publication Improving the Efficiency of the South Carolina Real Estate Commission's License Renewal Process(South Carolina State Library, 2016-02-04) Atkinson, Roderick T.; South Carolina Certified Public Manager ProgramThe goal of this project is to increase the amount of successful real estate license renewals while reducing the disruption caused by manual processing and calls for assistance with renewals and technical issues. The data utilized in this project will demonstrate that the Real Estate Commission renewal process can be improved by utilizing electronic resources such as more detailed website information and repeat e-mail notices, through modifications to the online renewal process to reduce applicant error, and by increasing the visibility of online renewal log-in instructions while decreasing the visibility and use of mail-in applications.Publication Improving the Asset Inventory Process(South Carolina State Library, 2016-01-14) Freeman, Tonia Y.; South Carolina Certified Public Manager ProgramThe South Carolina Department of Education (SCDE) is required by the State of South Carolina to provide an accurate physical count of all Capitalized assets listed on their inventory by the end of the fiscal year. There were no published procedures for employees to follow as guidelines for identifying, tracking, reporting and disposing of assets. This has led to errors in identifying items that require asset numbers, completing the shopping carts and transfer/disposal of assets. These errors cause additional work for the Asset Accountant, Procurement Analyst and Accounts Payable Supervisor. The scope of this project is to improve the fixed asset process by developing and publishing asset inventory procedures to ensure accountability and accuracy of all item listed on SCDE inventory.Publication How to Efficiently Control the Title and Registration Mail-in Workload Backlog Processing(South Carolina State Library, 2016-01-12) Simmons, Lynandro D. J.; South Carolina Certified Public Manager ProgramThe Titles and Registration Mail-In Unit of the Department of Motor Vehicles only processes title and registration work that has been mailed in. During the time periods of May through June and November through January, the mail workload backlog becomes overbearing. This research will attempt to find out the cause of this increase backlog during those periods, determine what procedures or steps are currently in place and unnecessarily creating needless work that has a direct correlation with the backlog and deploy a recommendation that will totally eliminate peak time backlog work loads.Publication General ledger account coding(South Carolina State Library, 2016-02-06) Snow, Debra B.; South Carolina Certified Public Manager ProgramThe Supplier-Relationship Management system is used by SC Department of Motor Vehicles personnel to requisition most purchases of services and materials for DMV purposes. General ledger account codes are first assigned by the shopping cart preparer. Administrative departments such as procurement, payables and budget regularly correct general ledger codes during the purchasing cycle to ensure proper reporting. DMV goals are consistent with accurate reporting of expenditures by general ledger account code. Incorrect reporting would be contrary to DMV' s vision of promoting effective and efficient business processes. Journal entries increased from 34 to 66 in FY2014 and FY20152 ; with a notable amount correcting the general ledger code. This project examines the assignment or correction of general ledger account codes for DMV's planned purchases for the purpose of process improvement.Publication Evaluation and Process Improvement of Federal Excess Property for Fire Departments(South Carolina State Library, 2016-02-26) Bramlett, Brad; South Carolina Certified Public Manager ProgramCurrently, there are two federal programs related to excess federal property in which the South Carolina Forestry Commission participates. There is a need to streamline the process for applying for federal excess property as well as tracking its location once it has been received and assigned.Publication Evaluating Methods of Calculating the Fixed Fee on Professional Service Contracts(South Carolina State Library, 2016-02) Schneider, Gary; South Carolina Certified Public Manager ProgramThe South Carolina Department of Transportation routinely retains Professional Consulting Engineering firms to provide engineering design and related professional services for the preparation of construction plans or design-build Request for Proposal bid packages for a wide variety of Federal-aid Highway Program roadway and bridge construction projects throughout South Carolina.The purpose of this project is to examine the current process of determining a "Fair and Reasonable" fixed fee for professional service contracts and to evaluate possible alternative methods including practices in other states that may improve the process, particularly in light of the considerable variation in audited overhead rates among consulting firms. In reviewing such alternative methods particular attention will be given to evaluating the potential impact of the method as an incentive to consulting firms to effectively manage their overhead costs.Publication Enhancement to the Mortgage Licensing Process(South Carolina State Library, 2016-02-01) Bodvake, Ron; South Carolina Certified Public Manager ProgramThe Consumer Finance Division of the South Carolina State Board of Financial Institutions is responsible for the supervision, licensing and examination of all consumer finance companies, deferred presentment companies, check cashing companies, and non-depository mortgage lenders and their loan originators. This project specifically focuses on the licensing of Mortgage Lender/Servicer ( company), Mortgage Lender/Servicer Branch (branch) and Mortgage Loan Originator (loan originator) licenses. The problem statement is how the Division can handle increasing the number of mortgage loan originators in the state without delaying the time to process applications. The goal of this project is to make the current licensing process more efficient so that the Division can handle the increased workload without having to hire additional personnel.