Certified Public Manager Projects 2019

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https://dc.statelibrary.sc.gov/handle/10827/56755

This collection includes the CPM projects for 2019 that have been approved by the Department of Administration to be published.

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Rate Setting for Department of Technology
(South Carolina State Library, 2019-07-21) Creech, Gabriel; South Carolina Certified Public Manager Program
Offering numerous services is complex and expensive and, as a shared service center, the Department of Technology must set rates and bill for its services. Currently, the Department of Technology sets rates for its services through a manual process and lacks a continuous rate process. The current rates setting process at the department is inadequate, as its rates cannot be reviewed on a consistent or continuous basis. The implementation of a dynamic report and query system, definition and mapping of data elements and sources, and data capture and feed automation will modernize the Department of Technology rates process.
SC Department of Motor Vehicles Revenue Distribution Process
(South Carolina State Library, 2019-02-01) Wicker, Kristin; South Carolina Certified Public Manager Program
The DMV revenue accounting department is responsible for entering the deposits from the various areas into the statewide SCEIS accounting system, as well as reconciling on a daily and monthly basis. The reconciliation and distribution process is a manual process, done completely on Excel spreadsheets. There are various individual reconciliations, which make up the overall total reconciliation file, and each one has its own process. Currently the monthly reconciliation and distribution process takes approximately 30 days, with the possibly of taking longer as additional revenues are collected. The desired future state would be to complete the process within the first 10 days of the month.
Restructuring Account Payables
(South Carolina State Library, 2019-01-30) Guffee, Michael; South Carolina Certified Public Manager Program
This project streamlines invoices at the Department of Transportation. After analyzing the current Accounts Payable (AP) process it was determined the area needed to move to a process where each analysis was assigned to a specific location/department within SCDOT. This new type of structure was to create a closer relationship between AP staff and the SCDOT employees in the field and headquarters, AP analyst consistently working with an area where they are familiar with invoices and the work and processes that area has day-to-day and the ability to track and reduce invoice processing time.
Project Management Office Reporting
(South Carolina State Library, 2019-03-11) Buru, Karla
This project aims to improve the quality of data collected and the process of reporting project data done by Project Management Office Project Managers at the South Carolina Department of Health and Environmental Control . In July 2018, there were not any standards being enforced or monitored for projects and there was no centralized system for reporting project data within the PMO. By establishing reporting standards and developing a system to collect the data, the PMO can move towards managing resources across the Agency and have an accurate timeline of upcoming events across projects.
Process and Procedures: Consumer Finance Division
(South Carolina State Library, 2019-02-04) Wicker, Phyllis; South Carolina Certified Public Manager Program
The goal of this project is to start the process of reviewing, revising and organizing the Consumer Finance Division's policies and procedures.
Process Improvement with the Help of Privacy
(South Carolina State Library, 2019-01-22) Suber, Katrina; South Carolina Certified Public Manager Program
Beginning October of 2014, the Strategic Planning Committee of the Department of Probation, Parole, and Pardon Services began working on a five year plan. A goal for the Department was To Efficiently Develop the Organization and Workforce While Delivering Quality Services. In July of 2016, the South Carolina Department of Administration required under state privacy and security policies that agencies must ensure the information processed, stored or transmitted by its information systems and information repositories is appropriately classified.
Permanent Improvement Project Process Improvement
(South Carolina State Library, 2019-01-29) Lopresti, Jennifer; South Carolina Certified Public Manager Program
The Capital Budget Office, a division of the Executive Budget Office, within the South Carolina Department of Administration, has been given oversight responsibility for the State’s permanent improvements program. All aspects of Permanent Improvement Project (PIP) request submissions from state agencies and higher education institutions need to be reviewed and updated to allow for an efficient process. This project will collect and review data relevant to the SC Code of Law requirements for permanent improvements, Joint Bond Review Committee (JBRC) and State Fiscal Accountability Authority (SFAA) policy requirements, and the quantity of permanent improvement project requests received/processed with their associated approval requirements based on the SC Code of Law and JBRC and SFAA. The use of technology will also be explored to assist in streamlining the process.
Performance Measurements for Performance Audit Agencies
(South Carolina State Library, 2019-04-21) Kresslein, John C.; South Carolina Certified Public Manager Program
The purpose of this project is to determine whether the performance measures used by the Legislative Audit Council to assess and report our own performance can be improved in ways that allow agency leadership to present a more accurate picture the agency’s performance and that can be used to improve agency efficiency and effectiveness.
Maximizing the Lifespan of Open-Graded Friction Course on South Carolina Highways
(South Carolina State Library, 2019-02) Johnston, C. Jason; South Carolina Certified Public Manager Program
Open-Graded Friction Course (OGFC) is an asphalt mix type that is primarily used on segments of interstate routes in South Carolina to enhance safety. OGFC has an intended service life of 10 years. However, localized failures have been observed on many of South Carolina’s interstates within the first 3-5 years. This research project is intended to solve a common issue with OGFC pavements and help the SCDOT meet its goal of maintaining and preserving the existing transportation infrastructure.
Loan Level Accounting by Funding Source and Program Type
(South Carolina State Library, 2019) Wilbourne, Kim; South Carolina Certified Public Manager Program
The South Carolina State Housing Finance and Development Authority’s mission is to place South Carolinians in safe and affordable housing through many of its programs and services offered to the citizens of South Carolina. One way SC Housing meets its mission is by offering a variety of affordable mortgage options to first-time homebuyers in the state. The purpose of this project is to prove and support the need for a uniform method or system to produce an accurate forecasting model which integrates market data, life of loan valuation figures and the ability to forecast information in order to actively manage the cash flow and margin targets for our single family loan products.
Process Improvement
(South Carolina State Library, 2019-03-15) Conner, Ron; South Carolina Certified Public Manager Program
Each department of the South Carolina Department of Public Safety has employees that perform their daily work-related responsibilities in an effective manner. However, their work process may be inefficient due to controllable and uncontrollable variables. The research of this project should reveal process improvement opportunities for each employee in their respective areas of responsibility. Also, by identifying more efficient ways to perform functions, the value to SCDPS will be optimizing time, efforts, and resources by eliminating redundant, unnecessary, and/or inconsistent processes.
Invoice Submission and Processing Tracking Improvement Process
(South Carolina State Library, 2019-03-10) Miller, Francine; South Carolina Certified Public Manager Program
The current invoice approval process and expenditure tracking process is done manually. The process improvement of the routing of invoice from receipt to Account Payable submission will provide transparency between the Division of Contracts and the DHEC program areas. This change in process will allow DHEC Program Area’s a mechanism to ensure that invoices submitted by DHEC Community Partners are processed timely and as well as provide accurate data regarding the status of payment for invoices.
Increasing the Efficiency and Productivity of the State’s Groundwater Monitoring Program
(South Carolina State Library, 2019-01-23) Harder, Scott; South Carolina Certified Public Manager Program
The South Carolina Department of Natural Resources routinely collects ground-water level data for water-resource assessments and for management and planning purposes. Current standard operating procedures (SOPs) dictate that each well must be visited six times per year or once every two months. The purpose of this project is to investigate the potential for modifying existing SOPs by reducing the number of required site visits per year while maintaining the same level of data quality.
Improving South Carolina OSHA’s Outreach and Education Program
(South Carolina State Library, 2019-02-04) Austin, Ted K.; South Carolina Certified Public Manager Program
This research project was developed in an attempt to identify areas of potential improvement within the Outreach and Education program. This project will investigate and evaluate the effectiveness of SC OSHA’s Outreach and Education programs. The programs offer training, education, consultations and inspections to public and private employers within the state of SC. While the programs are provided at no cost to all employers, there are significantly limited requests and utilization of the programs by employers. This project will also attempt to determine reasons for the limited utilization.
Project for Recruitment
(South Carolina State Library, 2019-02-04) Ellison, Kimberly; South Carolina Certified Public Manager Program
The mission of the Guardian ad Litem program is to recruit, train and supervise a diverse pool of volunteers to advocate for the best interests of abused and neglected children in Family Court. It is important in achieving this goal to understand the barriers that are preventing us from achieving this goal as well as to gain a better understanding of what the driving force is behind those that do make the commitment or take the action to take that first step to inquire about the Guardian ad Litem Program and what the next step is.
Improving Employee Use of Agency Finance and Budget Reporting Tools
(South Carolina State Library, 2019-02-04) Kaminer, Thomas; South Carolina Certified Public Manager Program
This project explores the employee use of the Department of Administration's finance and budget reporting tools.
Improving Electronic Communications: Reaching Medicaid Providers through Email
(South Carolina State Library, 2019-02-02) Bailey, Brooke D.; South Carolina Certified Public Manager Program
Email allows SCDHHS to share timely, relevant and credible information. If used strategically, delivering messages to Medicaid providers and subscribers directly to their inbox, can also build trust. Email marketing is important for building relationships; it gives you a chance to speak directly to audiences, in their inbox, at a time that is convenient for them.
Improving Customer Service Through Efficient and Effective Processes and Procedures
(South Carolina State Library, 2019-01-30) Ellison, Ruchelle W.; South Carolina Certified Public Manager Program
The goal of this project is to determine whether the South Carolina Department on Aging is effectively and efficiently utilizing all resources at the front desk to give exceptional customer service to clients and constituents. The main goal of the receptionist is to receive calls, transfer calls, and to input all calls into the database. Currently, there are no adequate processes and procedures in place to ensure that the calls have been properly transferred, inputted, and assisted. If these processes were in place, through accountability and controls, the agency can leverage the data and increase effectiveness and efficiency, which would ensure that clients receive adequate services to meet their needs.
Stabilizing South Carolina’s Blue Crab Fishery
(South Carolina State Library, 2019-02-04) Floyd, Brad E.; South Carolina Certified Public Manager Program
Laws governing the blue crab fishery in South Carolina fail to put limits on harvest or participation in both the commercial and recreational components of the fishery. It has been a goal for many years at OFM to propose legislation to bring our fishery laws in line with those governing the fishery in other states. It's believed that overall abundance of blue crabs is declining while the price continues to rise. This creates a potential management issue since there are no limits on effort, catch, or participation in the commercial fishery, and similar problems exist with the recreational component of the fishery. Current and former fisheries managers for OFM would like to see legislative changes to fishery laws that limit recreational harvest to a daily limit and cap the number of commercial licenses sold each year.
Improvement Process Between Accounts Payable and Procurement
(South Carolina State Library, 2019-02-04) Johnson, Joyce C.; South Carolina Certified Public Manager Program
A process improvement analysis was conducted between Accounts Payable and Procurement at the SC Department of Probation, Parole and Pardon Services. From 88% of the respondents, the outcome has proven that there is no adequate process in place with Procurement for Accounts Payable to receive the necessary information needed to adequately process invoices. The recommendations from this project are: All invoices received through mail (external and internal) are sent directly to Accounts Payable ; Advising vendors to send all invoices to the Accounts Payable department by placing the address of the agency and the Accounts Payable email address on all Purchase Orders and correspondence sent to vendors ; All purchases requiring a Purchase Order be made using a Purchase Order prior to the purchase being made.

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