Re-engineering the computer services help desk

Authors
Mathis, Elizabeth
Keywords
University of South Carolina Computer Services Division , Data processing service centers--South Carolina
Abstract
Description
The goal of this project is to re-engineer the Help Desk at USC into a cohesive group that will assist Computer Services to support the instructional mission of the University, provide the core services for the University IT infrastructure, provide excellent customer service, develop the human resources within our organization, support the operations and continual improvement of the institution, and encourage efficient use of computing and networking among departments.
URI
http://hdl.handle.net/10827/6585
Collections
Certified Public Manager Projects (1996-2015)
Thumbnail Image
Files
CPM_Re-Engineering_Computer_Services_2003-1.pdf (1.5 MB)
Issue Date
2003-01
Contributor
Date Accessioned
2012-04-23T18:29:54Z
Date Available
2012-04-23T18:29:54Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.